HELPLINE FOUNDATION committed to the
ethical collection, retention and use of information that you provide to us about yourself
(“Personal Information”) on this site https://helplinefoundation.com/ (“Site”)
Your Personal Information may comprise the following:
your email and mailing address
your payment processing details
limited personal details
Any other data as HELPLINE FOUNDATION may require
YOUR USE OF THE WEBSITE CONSTITUTES YOUR CONSENT TO THE ALL THE TERMS AND CONDITIONS CONTAINED IN
Collection of Information
Site Browsing: You browse the Site anonymously. We do not require you to
identify yourself or reveal any Personal Information while browsing through the Site.
However, you may not be able to access certain sections of the Site or interact with us
without supplying us with Personal Information.
For instance, you would not be able to transact at the Site or make any donations at the
Site, without providing the Site with Personal Information. If you desire to register
yourself at the Site, you would be required to provide your Personal Information.
While you are browsing through the Site, the Site’s operating system may
automatically record some general information (“General Information”) about your visit such
the date and time you visit the Site, along with the address of the
previous website your were visiting, if you linked to us from another website
the type of browser you are using (such as Internet Explorer version
which ‘hit’ it is on the Site
The General Information is not Personal Information. HELPLINE FOUNDATION’s
tracking system does not
record personal information about individuals or link this information to any Personal
collected from you.
The General Information is used by HELPLINE FOUNDATION for statistical
analysis, for tracking
overall traffic patterns on the Site and to gauge the public interest in HELPLINE FOUNDATION
Site. Such General Information may be shared by HELPLINE FOUNDATION with any person, at
“Cookies” are small amounts of data that a website can send to a
browser on a visitor’s computer. The cookie is stored on a visitor’s computer. A
enable the site holder to track how a visitor navigates through its site and the
which they show interest. This is similar to a traffic report: it tracks trends and
behaviors, but does not identify individuals. Information gathered may include date
of visits, pages viewed, time spent at the site, and the site visited just before
after the HELPLINE FOUNDATION site.
Types of Cookies
Cookies can be set to expire: on a specified date after a
period of time when a transaction has been completed or when a user turns
A cookie that is erased from memory when a visitor’s browser
is called a “session” cookie. Cookies that expire based on a time set by the
server are called “persistent” cookies.
Persistent cookies may be used in some cases, for example,
recognize when a visitor returns to a website. The web browser will send the
information from the initial visit back to the website. This is useful to
visitor if he or she has established a password at a particular website and
be identified by that site to perform a function or transaction.
To browse anonymously, you may set your browser to disable cookies
or delete cookies. Please note that disabling cookies for some services will impact
ability to use that service.
Refusing Cookies on HELPLINE FOUNDATION’s Website
Customers may choose not to accept cookies. Your web browser may
please make sure your browser has this capability, and that you set your browser to
alert you accordingly.
Newer browser versions allow you to be alerted or to automatically
from your service provider in order to obtain this option.
Note: Some product features and services provided by HELPLINE
FOUNDATION require you to accept a cookie in order to be able to use the particular
functionality or service. These cookies are used to establish a link between the
user and the application server. The cookies contain unique session IDs, and no
customer data is stored on the cookies..
Usage of Information
Personal information will be used by HELPLINE FOUNDATION for
internal purposes including the following:
sending you inter alia emails, features, promotional
material, surveys, brochures, catalogues, HELPLINE FOUNDATION Annual Report,
HELPLINE FOUNDATION-in -Action, reminders for donations, regular updates on
the utilization of donations by HELPLINE FOUNDATION and other updates.
processing your donations to HELPLINE FOUNDATION and
purchases of HELPLINE FOUNDATION products on the Site.
delivering the HELPLINE FOUNDATION products, you have
purchased on the Site /Receipt for donations made by you to HELPLINE
maintaining an internal confidential database of all the
Personal Information collected from visitors to the Site
evaluating and administering the Site and HELPLINE
FOUNDATION’s activities, responding to any problems that may arise and
gauging visitor trends on the Site.
Disclosure of Personal Information by HELPLINE FOUNDATION
Within HELPLINE FOUNDATION, access to Personal Information collected by
HELPLINE FOUNDATION will be given only to those persons who are authorised by HELPLINE
FOUNDATION and third parties hired by HELPLINE FOUNDATION to perform administrative
services. HELPLINE FOUNDATION will provide access to third parties for inter alia entering
and managing Personal Information in HELPLINE FOUNDATION’s Database, processing your orders
or donations preparing address labels, sending emails, which require such third parties to
have access to your Personal Information. HELPLINE FOUNDATION cannot guarantee that such
parties will keep your Personal Information confidential and HELPLINE FOUNDATION will not be
liable in any manner for any loss of confidentiality attributable to such third parties.
HELPLINE FOUNDATION may share Personal Information with any of persons who
are associated with HELPLINE FOUNDATION, including companies and non-governmental
organizations affiliated with HELPLINE FOUNDATION in any manner. HELPLINE FOUNDATION will
retain ownership rights over such information and will share only such portions of the
Personal Information as it deems fit.
HELPLINE FOUNDATION is not liable in any manner whatsoever for the loss,
damage(whether direct, indirect, consequential or incidental) or harm caused to you by the
misuse of your Personal Information by a third party who is not an employee of HELPLINE
Notwithstanding anything contained herein or any other contract between you
and HELPLINE FOUNDATION, HELPLINE FOUNDATION reserves the right to disclose any Personal
Information about you without notice or consent as needed to satisfy any requirement of law,
regulation, legal request or legal investigation, to conduct investigations of breaches of
law, to protect the Site, to protect HELPLINE FOUNDATION and it’s property, to fufill your
requests, to protect our visitors and other persons and if required by the policy of
HELPLINE FOUNDATION however does not make any express or implied warranty
with respect to the security measures that it may employ from time to time for the
protection of the Personal Information.
Links to other Websites
The Site contains links to other websites for the benefit of it’s visitors.
expressly or impliedly responsible for, or liable to any loss or damage caused to you by the
collection, use and retention of Personal Information by such website in any manner
whatsoever. It is important that you review the privacy policies of all websites you visit
before you disclose any information to such websites.
HELPLINE FOUNDATION shall be absolutely entitled at its sole discretion from
time to time add to, alter, delete or modify any of the terms and conditions contained
herein. Such changes, additions, alterations, deletions or modifications shall be binding on
All content on this Site including graphics, text, icons, interfaces, audio
clips, logos, images and software is the property of HELPLINE FOUNDATION and/or its content
suppliers and is protected by Indian and international copyright laws. The arrangement and
compilation (meaning the collection, arrangement, and assembly) of all content on this Site
is the exclusive property of HELPLINE FOUNDATION and protected by Indian and international
copyright laws. Permission is given to use the resources of this Site only for the purposes
of making enquiries, making a donation or placing an order for the purchase of HELPLINE
FOUNDATION products. Any other use, including the reproduction, modification, distribution,
transmission, republication, display or performance, of the content on this Site can only be
made with the express permission of HELPLINE FOUNDATION. All other trademarks, brands and
copyrights other than those belonging to HELPLINE FOUNDATION belong to their respective
owners and are their property.
HELPLINE FOUNDATION Donation Refund Policy
HELPLINE FOUNDATION takes the utmost care to process donations as per the
instructions given by our donors, online and offline. However, in case of an unlikely event
of an erroneous donation or if the donor would like to cancel his donation, HELPLINE
FOUNDATION will respond to the donor within 7 working days of receiving a valid request for
refund from the donor.
The timely refund of the donation will depend upon the type of credit
card/banking instrument used during the transaction. The donor will have to send HELPLINE
FOUNDATION a written request for a refund within 2 days of making the donation to HELPLINE
FOUNDATION’s official address or email firstname.lastname@example.org
Proof of the deduction of the donation amount.
In cases where the donation receipt has already been issued to the
donor, the donor will have to return the original receipt to us at our office addresses.
If the tax exemption certificate is already issued, then we are sorry
but we will not be able to refund the donation. However, in case of a valid refund
request due to any error on HELPLINE FOUNDATION’s part, HELPLINE FOUNDATION will refund
the donation and bear the costs of the same.
International donations will need minimum 10 days for the refund